Refund Policy of Mango Nexus
Last Updated: 22 July, 2025
At Mango Nexus, we are committed to delivering high-quality digital marketing services with transparency, professionalism, and client satisfaction at the forefront. This Refund Policy outlines the conditions under which refunds may be issued, the procedures involved, and any exceptions that apply.
This policy applies to all services purchased through our website [https://mangonexus.com] or through direct communication with our team.
If you have any questions or concerns about this policy, please contact us at:
Mango Nexus
[Sheridan, Wyoming, USA.]
Email: [[email protected]]
Phone: [+1 628-500-8019]
1. General Policy on Refunds
Due to the nature of digital marketing services, not all purchases are eligible for refunds. However, we strive to be fair and transparent. Refunds will be evaluated based on the following conditions:
If a service was not delivered at all
If a service was not delivered as described
If a cancellation was made within the valid cancellation window (see section 4)
If an error occurred in duplicate billing or payment processing
All refund requests must be made in writing and sent to [email protected].
2. Eligibility for Refunds
You may be eligible for a full or partial refund if:
You have not yet received any deliverables or active service.
A project has been significantly delayed (beyond 14 business days) without prior notice or communication.
You were charged more than once for the same service.
Please note: Refunds are not issued for dissatisfaction based solely on subjective expectations once work has commenced, or for delays caused by a lack of client input, materials, or approvals.
3. Non-Refundable Services
Certain services are non-refundable once initiated or delivered:
SEO optimization and reporting packages already executed
Custom-built content, graphics, or marketing strategies
Consultations, audits, or digital assessments once completed
Subscription-based services after the billing cycle has started
In cases where partial work has been delivered, a partial refund may be considered at our discretion.
4. Cancellations
You may cancel a service within 24 hours of purchase for a full refund only if work has not begun.
After 24 hours, cancellation requests will be evaluated based on the progress of the project. If significant time or resources have been invested, a pro-rated refund may be offered.
To cancel, please email [email protected] with your order details and the reason for cancellation.
5. Processing Refunds
If your refund request is approved:
Refunds will be processed via the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or credit card provider.
You will receive a confirmation email when the refund has been processed.
6. Dispute Resolution
Before initiating a chargeback or dispute with your bank or credit card provider, we kindly ask that you first contact us. Most issues can be resolved quickly and professionally through direct communication.
We aim to maintain long-term relationships with all our clients and will do our best to resolve issues in a fair and timely manner.
7. Modifications to This Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, comments, or complaints regarding our privacy practices or this Privacy Policy, please contact us:
Mango Nexus
[Sheridan, Wyoming, USA.]
Email: [[email protected]]
Phone: [+1 628-500-8019]
